Return & Refund Policy

Last Updated: August 2026

We want you to feel confident when purchasing the Electric Neck Massager Pillow. Our goal is to provide a straightforward and fair return and refund experience while maintaining appropriate hygiene and product-quality standards.

Please read the following policy carefully before purchasing.

Return Eligibility

You may request a return within 30 days of receiving your order, provided the product meets the eligibility requirements outlined below.

To qualify for a return, the Electric Neck Massager Pillow must:

• Be in its original condition.
• Be unused or only minimally handled for inspection.
• Be returned with its original packaging and included accessories where reasonably possible.
• Not have been damaged through misuse, accidental damage, improper storage, unauthorized modification, or failure to follow the product instructions.
• Include sufficient order information to allow the purchase to be identified.

Products returned in a condition that makes them unsuitable for resale may not qualify for a refund.

Hygiene and Product Condition

Because the Electric Neck Massager Pillow is a personal-use wellness product, hygiene is an important consideration.

For safety and hygiene reasons, a return may be refused where the product has been extensively used, soiled, altered, or otherwise returned in a condition that prevents it from being resold.

Opening the package solely to inspect the product does not automatically make the item ineligible for return. However, the product should be handled carefully and returned in an appropriate condition.

How Returns Are Reviewed

When a return is requested, the product may be reviewed to determine whether it meets the conditions of this policy.

Depending on the circumstances, photographs or other information may be requested to verify the condition of the item.

Do not send a product back without first following the applicable return instructions. An item sent without the required return process may experience delays in processing.

Refunds

Once an eligible returned product has been received and inspected, the refund request will be reviewed.

If the return is approved, the applicable refund will be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account depends on your bank, card issuer, payment provider, or financial institution.

Processing times may therefore vary after the refund has been issued.

Shipping Costs

Original shipping charges may not be refundable unless the return is due to an error attributable to the order fulfillment process, such as receiving an incorrect product or receiving a product that arrived damaged or defective.

Where a customer simply changes their mind or no longer wants the product, return shipping costs may be the customer's responsibility, subject to applicable consumer-protection laws.

Damaged Products

If your Electric Neck Massager Pillow arrives damaged, defective, or visibly different from what was ordered, the issue should be reported promptly after delivery.

Photographs or other evidence may be requested so the condition of the package and product can be evaluated.

Where the issue is confirmed to be the responsibility of the seller or fulfillment process, an appropriate solution may include a replacement, repair where appropriate, or refund.

Incorrect Products

If you receive a product that is different from the item ordered, the issue should be reported before using the product.

We will review the order and work toward an appropriate resolution.

Product Malfunctions

The Electric Neck Massager Pillow contains electrical and mechanical components. If the product does not operate as reasonably expected upon arrival or develops a qualifying issue, the circumstances may be reviewed to determine whether the product qualifies for a replacement or refund.

Damage caused by misuse, improper charging, exposure to liquids where not permitted, unauthorized repairs, physical modification, or failure to follow the provided instructions may not qualify.

Exchanges

Exchanges may be available depending on product availability and the circumstances of the request.

If a direct exchange cannot be provided, the original product may need to be returned and a replacement order placed separately.

Non-Returnable Circumstances

A return or refund may be denied where the product:

• Has been substantially used or soiled.
• Has been intentionally damaged.
• Has been modified or repaired without authorization.
• Is missing essential components or accessories.
• Has been damaged because of improper use.
• Has been damaged by exposure to conditions that the product instructions prohibit.
• Is returned outside the applicable return period, subject to mandatory consumer rights.

Refund Exceptions

Nothing in this policy is intended to remove or restrict consumer rights that cannot legally be excluded under applicable law.

Where local law provides additional return, refund, warranty, or cancellation rights, those rights will continue to apply.

Changes to This Policy

This Return & Refund Policy may be updated from time to time to reflect changes in products, business practices, or applicable requirements.

The most recent version published on this website will apply to purchases made after the effective date of the updated policy.