Shipping Policy

Last Updated: August 2026

We aim to make the delivery process for your Electric Neck Massager Pillow as clear and convenient as possible.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Order Processing

Orders are generally processed within 1–3 business days after successful payment.

Business days typically exclude weekends and applicable public holidays.

During promotional periods, holidays, product launches, or periods of unusually high order volume, processing may take longer.

Orders are processed after the payment has been successfully confirmed.

Shipping Times

Estimated delivery times depend on the destination, shipping method, carrier, and other circumstances.

Estimated delivery information may be displayed during checkout where available.

Delivery estimates are provided for planning purposes and should not automatically be interpreted as guaranteed delivery dates.

Carrier delays, customs processing, weather, public holidays, incorrect delivery information, and other circumstances outside reasonable control may affect delivery.

Shipping Charges

Shipping charges, where applicable, are calculated based on factors such as destination, order size, shipping method, and available delivery services.

The applicable shipping cost will generally be displayed during checkout before the order is completed.

Promotional free-shipping offers may be subject to specific conditions.

Order Tracking

Where tracking is available, tracking information may be provided after the order has been shipped.

Tracking information may not immediately display movement after being issued.

Some carriers require additional time to scan and update shipment information.

If tracking appears inactive shortly after shipment, this does not necessarily mean that the package has been lost.

Delivery Address

Customers are responsible for providing complete and accurate delivery information during checkout.

This includes the correct name, street address, apartment or unit number where applicable, city, postal code, state or region, and other required information.

If an incorrect address is provided, delivery may be delayed, returned, or otherwise affected.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Delayed Orders

Although we work with shipping and fulfillment providers to support timely delivery, delays can occur.

Possible causes include:

• Carrier delays.
• Customs processing.
• Severe weather.
• Public holidays.
• High shipping volumes.
• Incorrect address information.
• Transportation disruptions.
• Local delivery issues.
• Events outside reasonable control.

A delivery delay does not automatically qualify an order for a refund.

Lost Packages

If tracking indicates that a package has been delivered but cannot be located, customers should first check the delivery location, mailbox, building reception, household members, neighbors, or other safe delivery areas.

The local carrier may also be contacted where appropriate.

Where an order is genuinely lost in transit, the circumstances may be reviewed and an appropriate resolution considered.

International Shipping

International orders may be subject to additional customs procedures, import requirements, duties, taxes, or other charges imposed by the destination country.

Such charges may be the responsibility of the recipient unless otherwise stated at checkout.

Customs processing can also affect delivery times.

Customs and Import Duties

Customers are responsible for understanding any customs duties, import taxes, brokerage fees, or similar charges that may apply to an international shipment, unless the checkout terms specifically state otherwise.

We do not control customs authorities or their processing times.

Multiple Items

Where an order contains multiple products, items may occasionally be shipped separately depending on inventory, fulfillment location, or logistics arrangements.

If products are shipped separately, separate tracking information may be provided where available.

Damaged Packages

If your Electric Neck Massager Pillow arrives visibly damaged, please retain the original packaging and product until the issue has been reviewed.

Photographs of the packaging, shipping label, and product may be requested to assist with an investigation.

Refused or Returned Shipments

If a shipment is refused by the recipient or returned because of an incorrect or incomplete address, additional shipping or handling costs may apply.

Any refund will be handled according to the Return & Refund Policy and applicable law.

Changes to Shipping Policy

Shipping methods, carriers, delivery estimates, and processing procedures may change from time to time.

This policy may therefore be updated when necessary.

The latest version published on this page will apply according to its effective date.